BoJo Tube lies attacked by TravelWatch

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A topic from News & Current Affairs: Political

laresMon 23/01/12 18:39

"Transport for London has not kept its promise of a visible staff presence at barriers in Tube stations, a watchdog has said. The London TravelWatch study found staffing at barriers was "inadequate" and 34% of information screens either did not work or give full information. Researchers went to 57 stations for 130 surveys during October and November.

TfL said its own research showed London Underground "staff are present in ticket halls in 98% of visits". The "mystery shopper" survey by the Railway Consultancy for the passenger watchdog comes after TfL reduced ticket office opening hours at Tube stations from February 2011."

"Researchers found it difficult to locate where to buy tickets in 32% of the cases and in 34% stations indicator boards on platforms either did not work or provide full information."

"Sharon Grant, chairperson of London TravelWatch, said the decision to close ticket-offices was "very unpopular" with passengers. "However the promise of a highly visible, customer friendly, uniformed staff presence at gatelines was held out as an attractive alternative.

"It is therefore very disappointing to find that in a proportion of cases, this commitment is not being fulfilled. "There is a need for consistency in ensuring that gatelines are safe in the event of emergency, but also that fare evasion is not encouraged or achieved.""

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